Pilar Candle

Delivery Policy Shipping

Destinations

We currently deliver across Malta and to all EU member states. At this time, we do not offer shipping to countries outside the European Union.

Processing & Delivery Time

Orders placed within Malta are typically delivered within 2 working days.International orders are dispatched within 3 working days, using registered mail for added security and reliability.

Shipping Rates

Local Orders (Malta):

• A €5 shipping fee applies to orders under €50.
• Orders of €50 or more are eligible for free shipping.

EU Orders:

• A flat shipping rate of €15 applies to all orders delivered within the European Union.

Order Tracking

All international shipments include tracking through registered mail.Tracking is not currently available for local orders. We are reviewing internal systems to implement a reliable proof of delivery option.

Returns

Should you wish to return an item, please note that return shipping costs must be covered by the customer.For any questions related to your delivery or return, our support team is here to assist.

Return Policy

We offer a straightforward 30-day return policy on all our products. To be eligible for a return, your item must meet the following conditions:

• The product must be unopened and in its original packaging.
• The product must be unused and in the same condition you received it.
• Proof of purchase is required (order confirmation or receipt).

How to Initiate a Return:

1. Contact our customer support team at [your customer support email address] within 30 days of receiving your product.
2. Provide your order number and reason for return.
3. Follow the instructions provided by our team to complete your return.

Refunds:

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5-7 business days to your original payment method.

Exceptions:

• Opened or used products cannot be returned.
• Items marked as "final sale" are not eligible for return.

If you have any questions or concerns, please contact our support team. We're here to help!